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takalane G
1 reviews | Active since Feb 2012
02 Oct 2021, 11:14
Refused with settlement amount and requested for refund
I have a problem with vodacom I called them for a settlement amount which they refused to give me asked me to pay the outstanding amount from client services department and my account was not with them anymore it was handed over to legal department, I have paid more than I should, the amount I was told to pay from legal department was R7845 I have paid more than that.. I have called in several times and they told me their still busy with my account but they gave a settlement letter I want my refund and I want to speak to the head of department. Vodacom services is very poor and works gives wrong informations all of them even team leader they don't know anything that concerns their work
Regards Takalane
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Replies (3)
Vodacom's replyOfficial
02 Oct 2021, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2021, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
tG
takalane G's updateReviewer Update
08 Oct 2021, 00:18Good day
No one provided me with information from vodacom I have been sending emails regarding this issue the was no feedback from vodacom, only that I was told is that it's been escalated nothing else.
Who gave me feedback how and when
No one provided me with information from vodacom I have been sending emails regarding this issue the was no feedback from vodacom, only that I was told is that it's been escalated nothing else.
Who gave me feedback how and when
tG
takalane G's update08 Oct 2021, 00:18
Reviewer Update
Good day
No one provided me with information from vodacom I have been sending emails regarding this issue the was no feedback from vodacom, only that I was told is that it's been escalated nothing else.
Who gave me feedback how and when
No one provided me with information from vodacom I have been sending emails regarding this issue the was no feedback from vodacom, only that I was told is that it's been escalated nothing else.
Who gave me feedback how and when
tG
takalane G's updateReviewer Update
08 Oct 2021, 07:39*** number is customer care number it's not legal department.. this my problem with vodacom.. I will repeat myself I got the settlement from customer care and it was not settlement it was a an outstanding balance that they gave me yet my account it's in legal.. the person who is responding doesn't even know the legal department number right can someone senior call me. I
tG
takalane G's update08 Oct 2021, 07:39
Reviewer Update
*** number is customer care number it's not legal department.. this my problem with vodacom.. I will repeat myself I got the settlement from customer care and it was not settlement it was a an outstanding balance that they gave me yet my account it's in legal.. the person who is responding doesn't even know the legal department number right can someone senior call me. I