SM
Solly M
1 reviews | Active since Dec 2018
23 Mar 2025, 07:48
Refused to port
I have been trying to leave Vodacom and PORT to Telkom and have not been able to do so for two weeks now. Every time I try a get an error 'PortInBySMS service temporarily suspended. Please use alternative channels.' there aren't any other alternative channels anywhere and the same not advertised on their website or any brochure, not I'm held ransom and not able to leave.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Mar 2025, 09:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2025, 09:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Mar 2025, 09:48Dear Solly
Kindly be advised we have tried contacting you on 3 occasions without success.
May you please provide the sim card number as well as the error received when trying to port out.
Regards
Vodacom consumer Website Team
Kindly be advised we have tried contacting you on 3 occasions without success.
May you please provide the sim card number as well as the error received when trying to port out.
Regards
Vodacom consumer Website Team
Best regards,
Vodacom's reply28 Mar 2025, 09:48
Official
Dear Solly
Kindly be advised we have tried contacting you on 3 occasions without success.
May you please provide the sim card number as well as the error received when trying to port out.
Regards
Vodacom consumer Website Team
Kindly be advised we have tried contacting you on 3 occasions without success.
May you please provide the sim card number as well as the error received when trying to port out.
Regards
Vodacom consumer Website Team
Best regards,