refused to help me

On the 20 April went to collect my cellPhone it went for repairs. I didn't have the job number. Told her it that I lost it I produced my identification she refused to help me she demanded job number or I me number wich I don't have or know.or I must bring the packaging box she refused to check on the system as this is a contract she demande . The consultant who did my 2 previous upgrades wanted to hel.p. by checking on the systems she stopped her. I later phoned customer care .I was advised to phone repair centre *** the job number was emailed to me in no time. I went back to the shop .today she didn't greet me she just looked at me with bad attitude while the consultant was helping me.