Refused Help By Vodacom Customer care for 6 Months

<p>I write to you as a last resort , begging for help as a loyal Vodacom customer for many years. I have continually refused help by the customer care line, customer complaints and solutions department with the usual promises of “ we will get back to you in 5 days “ , 6 months later and many exorbitant bills later I have not had a returned call or e mail.</p> <p> </p> <p>In the beginning of January 2016 I upgraded to the Red advantage package <br />Up to today I have not received my 900 free minutes but rather have been billed for minutes I used which should have been free. <br />Promises of refunds due to Vodacom’s mistakes have been just empty promises <br />Support calls logged with Vodacom are continually closed without resolving them <br />The accounts department admitted to “accidently locking my line even though I have never missed a payment “ and thus for months I couldn’t buy data and was charged out of bundle rates , no refund for this mistake in sight<br /> </p> <p>I have always said Vodacom is the biggest and best Network but I was sorely mistaken , given the amount of time I have spent with rude customer care staff who transfer you from person to person for hours to the customer care manager who said “ If you don’t like it lay a complaint” to the solutions department who couldn’t solve an 8 piece puzzle , Vodacom must have the worst customer care division in the free world</p> <p> </p> <p> </p> <p>Will anyone ever be able to help me ?</p> <p>Any help will be highly appreciated</p> <p> </p> <p>Regards</p> <p>Yashen</p> <p> </p> <p> </p>