1 reviews | Active since Aug 2022
Refused assistance.
I really am not happy with the service received from Mmabatho vodacom accounts department. My HUSBAND has an account with them, but it's impossible for him to call them due to his work schedule. I was told from call centre we are in arrears, which they had no problem to talk to me and get all the information Regarding the account on 30th October 2022 at 20h21, but when i wanted to arrange a payment,Mmabatho refused to assist as i am not the 'client'. This is ridiculous, clearly they don't want the money as the only one who is available to make the payment arrangement are not allowed to? What must we do in this case? Wait until we are handed over to the attorneys for collection? Even though i wanted to arrange a payment on behalf of my husband?
Thank you for coming back to me, please take note that i was given authority from the account holder to arrange the payment, he asked me to get in contact with you as it is impossible for him.
I also informed the lady whom i spoke to that it was the case and assistance to arrange the payment was still refused.
Please take note that due to his work schedule and the fact that i am not allowed to arrange the payment for him, we are not sure when the payments will be made.
Kind regards.
Thank you for coming back to me, please take note that i was given authority from the account holder to arrange the payment, he asked me to get in contact with you as it is impossible for him.
I also informed the lady whom i spoke to that it was the case and assistance to arrange the payment was still refused.
Please take note that due to his work schedule and the fact that i am not allowed to arrange the payment for him, we are not sure when the payments will be made.
Kind regards.