1 reviews | Active since Jun 2016
Refused an upgrade
<p>I upgraded my contract with effect of the 01 June 2016. During the month i realised that the contract was too small and went into a Vodacom store to find out what could be done. The consultant at the store advised that i needed to call the service department and ask that they reverse the contract and insitute the bigger contract from the 01 June 2016.</p> <p> <br />Seemed simple enough and i am willing to pay the upgraded amount even though the month is almost done. </p> <p> <br />The service department however advise that i need to wait 3 months before i can make any change and won't assist further.</p> <p> <br />I did not expect such backward thinking, when i'm trying to spend more with your company.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
Best regards,
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
Best regards,
