RP
Ravi P

1 reviews | Active since Jun 2016

22 Jun 2016, 12:17

Refused an upgrade

<p>I upgraded my contract with effect of the 01 June 2016. During the month i realised that the contract was too small and went into a Vodacom store to find out what could be done. The consultant at the store advised that i needed to call the service department and ask that they reverse the contract and insitute the bigger contract from the 01 June 2016.</p> <p> <br />Seemed simple enough and i am willing to pay the upgraded amount even though the month is almost done. </p> <p> <br />The service department however advise that i need to wait 3 months before i can make any change and won't assist further.</p> <p> <br />I did not expect such backward thinking, when i'm trying to spend more with your company.</p>

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Replies (2)
Vodacom
Vodacom's reply23 Jun 2016, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Jun 2016, 11:20
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart

Best regards,