PS
Pieter S

1 reviews | Active since Mar 2009

04 Oct 2017, 10:11

Refuse to terminate contract

I phoned Vodacom to enquire when my contract expire, was told by the operator the end of August 2017, she told me they have a special where you pay R139 for R200 airtime plus 2 gigs of data a month. I agreed to this but they deducted R344.50 from my account, phoned 3 times to terminate the new contract, still not done.

0
Replies (4)
Vodacom
Vodacom's reply04 Oct 2017, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

PS
Pieter S's update09 Oct 2017, 11:00
Reviewer Update
Still waiting to be contacted by Vodacom
PS
Pieter S's update10 Oct 2017, 11:32
Reviewer Update
still waiting
Vodacom
Vodacom's reply10 Oct 2017, 14:33
Official

Hi Pieter

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,