Refuse to refund

<p>I have cancelled the contract with Vodacom because I was not happy with the phone that they gave me. I have returned the phone but they are debiting my on my account. I have phoned them countless times but they keep on debiting. They are sending me from one department to the other. Cancellations send me to Accounts and they also send me After Sales but non of these departments is willing tell me what's going on.</p>