Refuse to pay claim

I have been with Vodacom for almost 10 years now, and the service that has been rendered has always been satisfactory.

The beginning of the month I was hijacked and both my cellphones (Galaxy Note 9)were in the car, one I am using and the other one by my wife.

On the 8th of November 2019 I lodged a claim with vodacom but only one cellphone claim was being approved, the second one I was told that because we were using a foreign simcard, it had to be rejected.

In the past, I had claimed and that had never being the problem, because all the claims were being approved regardless of the simcard used on the cellphone.

My other problem is that, the Vodacom simcard ***) that has been rejected was blocked and required a puk number, we tried calling the Vodacom customer service but we never happen to go through.

I am really disappointed with this experience and to think of it, for the past years I have never experience this kind of disservice.