MD
Miguel D

1 reviews | Active since Aug 2018

08 Aug 2020, 12:13

Refuse to change 1 of my numbers from business to personal acc.

went to vodacom lakeside on Sunday the 2nd of august to change contract ownership from a business that closed down in 2017 to my daughter personal name although the business closed i kept paying into the business bank acc in order to service the vodacom premium, but as the contract is now due for upgrade i rather deposit the money into my daughter bank acc. ; Filled in all necessary documents and spoke to Beauty (very rude and unfriendly) I Told her that there was not much movement on my daughter acc as i did payments into the business bank acc. to what she told me it wouldn't be a problem but for some reason she could not register it that day and she would phone me the next day to confirm that it been changed ; She did phone me on the 3th august Monday (and again very rude and arrogant) to tell me that it wasn't approved !

Been a Good costumer for the last 20 years with 5 lines with vodacom Very disappointed with the service ,

0
Replies (1)
Vodacom
Vodacom's reply08 Aug 2020, 16:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team