Refuse to cancel service
Awful... tried to cancel this service via email - after being threatened with being listed with the credit bureau after I cancelled the debit order during lockdown - no job, no income - i just paid it off and i behold if they don't try and still force me to keep their service. i don't want anything to do with this company at all. Now you can't get them on the phone - after I paid, they reactivated it - I DON'T WANT VODACOM - staying with Cell c
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Replies (2)
Vodacom's replyOfficial
07 May 2020, 13:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2020, 13:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 May 2020, 14:25Don't bother, i cancelled it ... you have zero rights to tripple my debit order at the onset of a pandemic nor threaten my or anybody elses' credit score during an pandemic - government needs to take you on for that threat - then the cheek of offering me that same service for R99 instead of r249 a month. So how many months have you been ripping me off? Awful experience ...
's update07 May 2020, 14:25
Reviewer Update
Don't bother, i cancelled it ... you have zero rights to tripple my debit order at the onset of a pandemic nor threaten my or anybody elses' credit score during an pandemic - government needs to take you on for that threat - then the cheek of offering me that same service for R99 instead of r249 a month. So how many months have you been ripping me off? Awful experience ...