FD
Farhana D
1 reviews | Active since Feb 2022
04 Feb 2022, 15:50
Refuse to cancel my contract even after over 7 phone calls
Vodacom has to be the worst company I have ever dealt with. I have been trying to cancel my contract since end Oct 2021. I have spoken to over 7 consultants, several of them confirmed that it was canceled but have ****. They have wasted my time and money. The last consultant Ayanda said that she didn't have the correct access to check my info and would call me back with one of her Managers no call. It's so ridiculous. They intentionally don't cancel when you request so they can keep on debiting you. What do I have to do in order to get my contract cancel. I am tired of phoning over and over again. I don't want nothing to do with Vodacom.
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Replies (1)Vodacom's replyOfficial
05 Feb 2022, 15:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2022, 15:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
