1 reviews | Active since Jul 2015
Refuse to cancel contract within 14 days
24 June I was tele saled a WI FI contract by Mondo Mobile, Durban with the assurance that I could cancel within 14 days<br> 27 June I went to Vodacom Cresta to take out another cellular contract but was told I couldn't because there was an application pending on my account from Mondo Mobile in Durban<br> 29 June WI FI device delivered<br> 1 July Cancelled WI FI contract ref 56192. Was told it could only be cancelled once they had collected the device in 7/10 working days<br> 4 July Cresta contacted Mondo Mobile and told them how to cancel the contract so they could process my app for another one but Mondo refused. Mondo then say that cancellation can only be effected 30 days after receiving WI FI device <br> 7 July Notified by Mondo that WIFI contract had been activated against my Vodacom account !<br> 9 July Couriers contacted me to say they would collect device on 10 July<br> <br> I have subscribed to Vodacom for over 20 years and have 3 active contracts but they refuse to process another contract due to Mondo Mobile refusing to cancel an application for something that had not even been processed. The new contract is for my 16 year old son who is in boarding school. He needs a phone urgently !
Thank you for bringing this to our attention. We will investigate and revert with feedback.
Regards
Vodacom Consumer Website Team
Thank you for bringing this to our attention. We will investigate and revert with feedback.
Regards
Vodacom Consumer Website Team
