Refuse to Attend to Broken Phone within a month

Hi,<br> <br> My brand new iphone 6S Plus 128GB has a screen that is no longer responsive.<br> Vodacom refuse to assist in any way to have the phone repaced or repaired.<br> <br> They leave their customer hanging out to dry when the phone is brand new.<br> There is no assistance or support from them at all.<br> <br> It took over a month to get the phone after being forced into upgrades I did not really want. When the phone stops working they refer me to an istore and refuse to repair or fix the phone.<br> <br> This is a level of customer support that borders on completely horrific.<br> I will not remain a customer after this. But I have to wait two years before I can move. It's absolutely horrific to be treated like this.<br> <br> Consumers are absolutely powerless.<br>