REFUSE CASH REFUND

AFTER SPENDING ABOUT 2 HOURS AT THE STORE WHICH INCLUDE EXTREMELY LAID-BACK SERVICE I WAS ADVISE BY THE STORE MANAGER THAT THE ADMINISTRATOR WILL BE ABLE TO DO MY CASH REFUND. ON SUNDAY I GET A CALL POSTPONING THE APPOINTMENT TO TUESDAY. SO I GET THIS CALL AND THE ADMINISTRATOR INFORMS ME NO CASH REFUNDS. THEY CAN ONLY REFUND ME ON ACCESSORIES AND AIRTIME OR DATA WHICH IS NOT ACCEPTABLE FOR ME AS IT WAS FINALISED IT WOULD BE DONE BY MONDAY. AT ONE STAGE I MENTIONED A SCREEN PROTECTOR TO REDUCE THE REFUND AMOUNT ONLY TO FIND OUT THEY DON'T HAVE STOCK. ALL HELL IS GOING TO BRAKE LOSE IN THAT STORE TONIGHT AFTER 5. I HAVE SEND AN SMS TO CELL NO: *** OF THE ADMINISTRATOR TO GET HER NAME AND THE BRANCH MANAGERS NAME AND I'M STILL WAITING. I NEED HELP HERE.