Refusal to use existing cellphone number for a new contract

I recently app**** for a new Uchoose Flexi 230 contract with Vodacom online. Not once during tje application process was I told that should I wish to continue using my current cellphone number, I would need to request this on the application even though there is NO options to even making a request or suggestion. Throughout the process, I was also not informed that I would be required to get a new sim card & cellphone in order to get the new contract.

After receiving the phone & new sim card, I contacted Vodacom requesting if the contract could please be provided to my existing / current cellphone number. I was told repeatedly that this is IMPOSSIBLE & that in order to get the matter resolved, they would need to come collect the parcel & I would need to redo the whole online application again.

I was also blamed for the mistake that had transpired & was told that I should have indicated my request to keep my current cellphone number. How was I supposed to indicate this request when there isn't even an option to do so on the online application.

To say I am extremely disappointed & frustrated is an understatement. Surely the matter can be resolved without me having to return the product? I just want the contract I app**** for to be on my current / existing cellphone number. Please can vodacom urgently sort out the matter.