REFUSAL TO TERMINATE ACCOUNT AND AN UNAUTHORISED DEBIT ORDER

My contract was to end on the 7 April 2025. Around the last week of March, I went to confirm this and enquired about new phones, at the Vodacom Musgrave branch. They claimed the printer is not working and undertook to email me the quotations of plans they have. I was paying R590 monthly. Then suddenly on the 26 March, R719 was instead debited without any explanation. I was livid. I then called Vodacom on the 1st of April and enquire about this. I was sent from pillar to post. Eventually I was told the extra R129, was for Insurance, which was debited twice. I was told that it will be debited. I then requested also terminate my contract. The person who was assisting me, asked if I am not interested in a cheaper plan since my device is fully paid. I was told the new plan will be R350, R129 for insurance and R180 or so for the airtime. I said that will work. Instead of effecting this changes and refunding my R129, which was erroneously debited, yet again Vodacom debits R719 from my account. This only shows Vodacom is *********, ************ and has a tendency to **** customers. I do not want anything to do with Vodacom contract, EVER. I WANT MY MONEY EVEN IF IT R2 REFUNDED IMMEDIATELY