Refusal to RICA a Vodacom SIM Card

I went yesterday to Vodacom Randburg Square and asked them to RICA a Vodacom SIM card that I had bought a while ago. The Staff there refused to RICA the SIM card as it was not bought from their branch and in their words "would not receive commission".

I find it ridiculous that a Vodacom service center will not service clients for a Vodacom request.

I will be looking at moving providers if this is the service I receive from Vodacom