MR
Marlene R

1 reviews | Active since Jun 2012

06 Nov 2017, 15:58

Refusal to renew contract

********** has been on my contract 02 ********** for 15-years! We went to Vodacom Kolonnade Mall and asked if they could put the number on a new contract, on my husbands name. They phoned him back and said no they can't renew the contract on his name as we are with ITC!! I mean 15-years we have been paying and renewing these contracts and now they have a problem with ITC!! So long Vodacom, can't wait to cancel my contract ********** and my son's contract ********** seeing as my husband can't renew his contract. So long, will never use Vodacom again!!

0
Replies (1)
Vodacom
Vodacom's reply07 Nov 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,