HM
Henk M
1 reviews | Active since Nov 2012
17 Oct 2019, 14:44
Refusal to refund unused airtime
My son’s watch had a Vodacom SIM card in with over R400 worth of airtime loaded. The device he had used was faulty and in for repairs. The device was returned while we were overseas and we only received the watch when we returned 6 weeks later. The device had to be returned as it was still faulty. We only received the device two weeks ago only to realised that Vodacom had suspended the SIM card and it was given to someone else.
They now refuse to refund my airtime as it wasn’t used for 120 days...
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Replies (3)
Vodacom's replyOfficial
18 Oct 2019, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HM
Henk M's updateReviewer Update
22 Oct 2019, 11:13Still waiting for the call...
HM
Henk M's update22 Oct 2019, 11:13
Reviewer Update
Still waiting for the call...
HM
Henk M's updateReviewer Update
29 Oct 2019, 08:40Seriously, private message to tell me to refer to T&C’s...
HM
Henk M's update29 Oct 2019, 08:40
Reviewer Update
Seriously, private message to tell me to refer to T&C’s...