Refusal to refund for data not received

22nd April 2021 I made a purchase on the vodacom app. 5g+5g for R349, specifically because I was going away for a few days and needed the data. I paid via credit card. Payment cashed but data was bever received. Since that day I've been trying to get my refund from vodacom to no avail. Please explain to me what else I must do to get my money back from you? I no longer need the data as I'm back home where I have fibre.

135 is of no assistance, even your branches struggle to get them to assist. The last correspondence I received from them was that they can't assist as I purchased via fnb app which is not true. I sent all statements, screenshots and correspondence proving the money is in vodacoms account but still no assistance.

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