Refusal to fix unit under warranty due to scratches

<p>I gave in my husbands LG G4 after it started to malfunction, which we found out afterwards was an "endless loop" due to loose connections on these specific models, which LG has acknowledge and made a statement for.</p> <p>Vodacom has however refused to fix the unit, as it apparently needs to be in mint condition after 18months of use by a technician that works on a plant. Due to the unit having scrathes and dents, they classify it as drop damage and write it off.</p> <p>If this is the type of service that can be expected from vodacom, please note that you can expect a cancellation letter...luckily his contract is close to an end.</p> <p> </p> <p>Thank you for no service at all.</p> <p>Kind Regards,</p> <p>Christina</p>