Refusal to error my Contract Application

I app**** for a contract for new laptop, I was promised that I would receive the device in two weeks. That first two weeks went by, I called to check the progress that's when I was told to wait for another two weeks. This went on until the two weeks became two months. Out of frustration, I canceled the contract application because of the false information I kept being given.

In the process, they omitted the information that once I cancel a application, I need to wait three months to be eligible for a new one.

4 days ago, I app**** again online, but I didn't receive any feedback of how the application process went. Out of frustration, I went into the shop to do the application, thinking it'll be easier. Only to find out that my application was denied because I was still on the waiting period I was not told about.

Luckily the consultant in the store helped me to try and resolve the issue by calling Vodacom Acquisition to error my online application, so I can continue with the process in store since they have the device I want.

We called the acquisitions line, we were kept on hold for a ln hour and 30 minutes without any help.

Now I am stuck with a contract application which i am approved for but cannot go ahead with because vodacom acquisition doesn't want to error the previous application.

Honestly the online service you give to your existing customers is treacherous and horrible for a big brand like you.