Refusal to downgrade my package to a cheaper one

Item: Vodacom
Rating: 1
Author: Martin M

I'm currently on vodacom VIP Red package paying R1999 per month plus R399 (for recurring data 5G. Is being a month calling vodacom requesting a downgrade to a package which will offer me 10G+Unlimited voice calls+ Unlimited SMS @ R1699 however vodacom is refusing to instead would like to see me spensdining R800.00 more for services that I can get for less within them.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Jan 2018, 14:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply23 Jan 2018, 14:51

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

25 Jan 2018, 11:42

Dear Martin

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Vodacom's reply25 Jan 2018, 11:42