AS
ADELE S
1 reviews | Active since Jan 2016
28 Jan 2016, 14:04
REFUSAL TO DEBIT PRO-RATA (END OF CONTRACT)
MY CONTRACT EXPIRES 02.02.2016 BUT VODACOM INSISTS TO DEDUCT THE FULL AMOUNT FOR AN ENTIRE MONTH ON 01.02.2016. THEY ARE NOT PREPARED TO DEBIT ONLY A PRO-RATA AMOUNT FROM MY ACCOUNT, NEITHER ARE THEY PREPARED TO SHIFT THE END OF CONTRACT DATE 2 DAYS PRIOR TO THE EXISTING EXPIRY DATE. IN OTHER WORDS THEY WANT TO FORCE ME TO PAY A FULL MONTH AFTER EXPIRATION DATE OF MY CONTRACT AND ARE ONLY WILLING TO PUT ME ON PRE-PAID END OF FEB. I'M VERY UPSET BY THIS AS I'VE SENT EMAILS 3 AND 2 AND 1 MONTH IN ADVANCE TO HAVE MY CONTRACT CANCELLED BY END OF JAN. I HAD TO PAY R1800 CASH FOR FEB!! WILL NEVER TAKE OUT A CONTRACT WITH VODACOM AGAIN
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
28 Jan 2016, 14:22Hello DELLA123,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply28 Jan 2016, 14:22
Official
Hello DELLA123,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
