Refusal to convert my contract number to prepard

<p>Hi,</p> <p> </p> <p>I have decided to port out my Vodacom number ********** to Cell C after over 10 years with Vodacom.</p> <p>I had ported out without converting my number to prepaid on Friday 19 May. When I contacted Vodacom Retentions department I realised that this my error and contacted Cell C to cancel the port.</p> <p>Cell C confirmed that the port was cancelled on 19 May at 13h42 and Vodacom Porting Department (Gugu) confirmed that the porting was cancelled on Vodacom's side. I have now called Vodacom Retentions since Friday but they refer to the pending porting request which is cancelled but they are not willing to consider to change my contract number to prepaid and frustratingly refer me back to Cell C which is ridiculous.</p> <p>I have also raised a service request S4-OLQ27-71TK5. Please assist me in cancelling my contract and moving to prepaid number so that I can port out.</p> <p>Your prompt assistance will determine if I return to Vodacom or not.</p> <p>Regards</p> <p>Muhammed</p>