BM
Bontle M
1 reviews | Active since Jul 2014
17 Jan 2023, 16:26
Refusal to close contract!
I cancelled my contract 3 months ago but there’s still a balance of R17 appearing on my credit report as “in arrears”. No matter how many times I pay the R17 it won’t go away! I’ve paid more than what I was owing but Vodacom will not let me leave this contract no matter how much I try!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Jan 2023, 07:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2023, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jan 2023, 11:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Legal Team have instructed all relevant credit bureaus to update the payment profile.
The turnaround time for the letter is 24 hours and the bureaus expected turnaround time is 5-7 working days
Regards Consumer Website Team
The turnaround time for the letter is 24 hours and the bureaus expected turnaround time is 5-7 working days
Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2023, 11:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Legal Team have instructed all relevant credit bureaus to update the payment profile.
The turnaround time for the letter is 24 hours and the bureaus expected turnaround time is 5-7 working days
Regards Consumer Website Team
The turnaround time for the letter is 24 hours and the bureaus expected turnaround time is 5-7 working days
Regards Consumer Website Team
Best regards,