REFUSAL TO CANCEL MY CELLPHONE CONTRACT.

REFUSAL TO CANCEL MY CELLPHONE CONTRACT

I once reported then and they called me,I then requested a letter of cancelation with the amount needed to cancel my contract. The said she'll email it to me. Till this day I haven't received any email but instead THEY DECIDED TO ADD DIFFERENT AMOUNT OF MONEY I HAVE TO PAY FOR FOR THI MONTHSand I don't know where it's coming from.The reason I requested the cancelation is because I'm done paying them. I really don't know why it's so hard to issue the cancelation letter with the fee????? because I'm not about to be paying for things I don't know.

VODACOM IS REALLY A NIGHTMARE.