JA
Jeff A
1 reviews | Active since Sept 2020
18 Dec 2020, 13:09
refusal to cancel contracts
Why does it take 3 phone calls to cancel a contract? First they spend 20min trying to sell you a new contract then The agent very politely says "ill refer it to my supervisor" but but but. Still nothing and dont even ask to speak to the supervisors supervisor.
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Vodacom's replyOfficial
18 Dec 2020, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team