AS
Andile S
1 reviews | Active since May 2023
02 May 2023, 13:32
***** - Refusal to cancel contract by Vodacom
I took a data with Vodacom was for 24 months. From 2019 to 2021. After 24 months I called Vodacom to cancel the contract but they never did. Every time they called me, I requested them to cancel the contract because I did not even have the router anymore but no one ever helped me. I feel this is a *****ulent act to ****** money from me and destroy my credit profile.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 May 2023, 13:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2023, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Andile S's updateReviewer Update
23 Oct 2024, 15:23Since your reply in May 2023, I am disappointed to say that your "team" Burnard, Raaff & Associates is unreachable on this number you provided me last year *** . I have tried all avenues to fix this contract issue with you guys and it is really frustrating for you to even think that a contract of 24 months from 2019 is still active, which its not. You have messed up my credit profile, I am unable to do anything because of you and a contract that expired years ago. Can you please take me seriously!
AS
Andile S's update23 Oct 2024, 15:23
Reviewer Update
Since your reply in May 2023, I am disappointed to say that your "team" Burnard, Raaff & Associates is unreachable on this number you provided me last year *** . I have tried all avenues to fix this contract issue with you guys and it is really frustrating for you to even think that a contract of 24 months from 2019 is still active, which its not. You have messed up my credit profile, I am unable to do anything because of you and a contract that expired years ago. Can you please take me seriously!