JL
Jozanne L
1 reviews | Active since Oct 2012
31 Aug 2020, 09:55
Refusal to cancel contract
After trying to cancel my data-only contract since April 2020, for an end of May 2020 termination, both by email and telephone, Vodacom CONTINUES to bill me at the end of each month, apparently blatantly ignoring my cancellation instruction. *******!!!
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Vodacom's replyOfficial
31 Aug 2020, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2020, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team