AS
Angeline S
1 reviews | Active since Mar 2016
12 Apr 2019, 12:21
Refusal to cancel contract
I have been trying to cancel my contract for one of my mobile numbers for three months now, and the cancellations department refuse to do it. Every time I call I am told it is on the ''Old '' system ,and that someone will return my call. They never do. Today I called again at about 12pm and was told the same thing.
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Vodacom's replyOfficial
12 Apr 2019, 15:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2019, 15:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team