AS
Andile S

1 reviews | Active since May 2023

24 Oct 2024, 13:32

Refusal to cancel a contract that ended in 2021 by Vodacom

I took a data with Vodacom was for 24 months. From 2019 to 2021. After 24 months, I called Vodacom to cancel the contract but they never did. Every time they called me, I requested them to cancel the contract because I did not even have the router anymore but no one ever helped me. I feel this is a *****ulent act to ****** money from me and destroy my credit profile. . I have tried all avenues to fix this contract issue with Vodacom but no one is available to assist me.

0
Replies (2)
Vodacom
Vodacom's reply24 Oct 2024, 14:27
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
AS
Andile S's update28 Oct 2024, 11:11
Reviewer Update
Hi, I am still waiting for someone from Vodacom to contact me. . .