1 reviews | Active since May 2020
Refusal to cancel 3 year contract after 5 years
I am seriously tired of having to deal with the same issues.. I have been trying for years now to cancel one of my contracts but there is always s story when I try and cancel it.. the number is ***.. I was this situation resolved.. this was a laptop deal 5 years ago for R279 for 3 years but every year the date moves on another year.. I have now being paying a 3 year contract for 5 years and its ridiculous. I was offered a new contract today which I accepted on condition that this current contract could be cancelled.. I was assured that it could be, calls are recorded so pls listen to the relevant recording, all I had to do was phone the cancellations department which I did and was advised that once again I am unable to cancel the contract as it only ends in 2021.. seriously how is this happening.. I have been with vodacom since 2004, I am really not seeing a reason as to why I should continue with vodacom.. I want this situation resolved immediately..
The situation is simple.. your company advises me everytime I phone that the contract is due to be cancelled but when they try it says that it cant be cancelled..
Eventually you managed to get the contract cancelled yet my invoice amount has gone through the roof..
Please explain to me how that is possible as well as why a customer of over 17 years is having these issues.. my account has never been in arrears, I pay more than what is stated on my statement..
Why should I continue to support a service provider that treats me in this fashion??
Please note that I upgraded a line earlier this week and if this situation is not resolved I will be cancelling the upgrade as well as not renewing the line at the end of the contract date. I will continue to do this with all my contracts that I have with you and move over to another service provider.. hopefully this matter is resolved before monday morning or I will have no choice but to start cancellation proceedings..
The situation is simple.. your company advises me everytime I phone that the contract is due to be cancelled but when they try it says that it cant be cancelled..
Eventually you managed to get the contract cancelled yet my invoice amount has gone through the roof..
Please explain to me how that is possible as well as why a customer of over 17 years is having these issues.. my account has never been in arrears, I pay more than what is stated on my statement..
Why should I continue to support a service provider that treats me in this fashion??
Please note that I upgraded a line earlier this week and if this situation is not resolved I will be cancelling the upgrade as well as not renewing the line at the end of the contract date. I will continue to do this with all my contracts that I have with you and move over to another service provider.. hopefully this matter is resolved before monday morning or I will have no choice but to start cancellation proceedings..