Refusal to Assist with Faulty Phone

Hi, <br> I would like to voice my utter disappointment and horrible experience given to me by your store and representatives in The Mall in Newmarket JHB. I went in for an upgrade on my contract and received a Samsung Galaxy S6 Edge, upon setting up the devise a security error message kept appearing and the phone became non usable, at this point I was informed that it is a KNOWN problem on some of these phones. I returned it to the store and they REFUSE to exchange the phone which I had for LESS than 24hours. With a story being fed to me that they have to send the phone to Samsung to be fixed and sent back to me, this is appalling and unacceptable according to the consumer protection act an item can be returned and exchanged if it is deemed faulty, which this phone is! Your staff have been less then helpful and rude in some instances. I do not expect this type of treatment from you. This matter needs to be addressed. after numerous calls and visits to the store, they keep delaying a solution and response to the faulty phone.<br>