Refusal to assist with a Sim Swamp

My experience with Vodacom contact center Phumile and Vodacom Zevenwacht this weekend has been an unpleasant journey. My sim card got damaged Saturday, and Sunday tried doing a simple sim swamp to recover my numbers but failed in all attempts - the contact center couldn't help because the verification failed because of the Vodacom plan question I was asked, I was then referred to your store the same thing happened.

Your contact center said there's nothing they can do for me and your store-level said the same thing. So I don't know who can assist me now? all my bank notifications, business opportunities reach me on that number - This is now day three without my original number.

The poor service and unwillingness to assist is what makes everything very sickening and disbelieve at this moment.