Refusal of Upgrade due to False System Scoring

Evening

Please refer to the matter above .I am yet again disappointed as i was told BY THE ONE OF THE VODACOM CUSTORMER CARE CONSULTANT over the phone that after my vodacom number *** number was reinstated i would be able to upgrade to the SIM ONLY PACKAGE THAT I WANTED with out any issues but yet again this did not happen. I took my precious time today the 01 OCTOBER 2021 and went to vodacom at the NEWMARKET MALL ALBERTON to make an upgrade but i was told that i do not qualify and that i am a P50 which is a customer that is scored below on the credit scoring system i then was very worried because the information from my credit Profile say i am a 722 which is GOOD on the credit scoring which i viewed from my Transunion App. So is this how Vodacom lives up to its Promises which are False by Telling a customer that he can upgrade but its all BULL ****!!!!

Please Assist in the Matter as i am getting Very Frustrated with this Issue. Mr.Ls Mokati