Refusal of help from vodacom

I received a new phone on Friday and I have been having problems with the phone. I went back the same day and they laughed and said I must charge the phone. I have been to the store 3 times since and they do not want to exchange the phone for a new one. They say it needs to be sent into for repairs if it persists. He also said that he wont be able to give me a loan phone. What happened to the OBF policy that I signed for? My phone Is off at the moment and I cant seem to get the phone on or get it charged. There is no response AT all. I phoned centurion branch on the 8th of September to speak to a manager and he is \still in the bank"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;664480;787446;37;2;0;1;0;0;2;NULL;NULL;NULL;15/09/08 10:38;15/09/08 8:59;No feedback!;8,51E+12;Ivy Moyo/Jerry Govender;***;After posting a complaint on SSDA on Hello Peter last week, I received an e-mail from Ivy Moyo asking/telling me the exact same thing as what I complained about in the first place! I then phoned her and asked if she at least just followed up on my case with the staff who previously \helped\"" me at SSDA - being Grace Moloi and her supervisor"