1 reviews | Active since Aug 2015
Refusal of Handset Replacement
I have a Sony M4 Aqua purchased in September 2015. i had one screen repair and the phone returned and it worked perfectly fine. Suddenly in December the phone goes off on its own, tried switching it on, tried charging , nothing happens. Took to Vangate to have it sent to the repair centre and get a call to say its BER (beyond Economical Repairs). Now bearing in mind that not even the supplier can get the phone on to assess the problem. i am being told that i have to continue paying the phone for the remainder of the 2 years, i think this is absolutely unacceptable. the phone is not even a year old yet and they will Vodacom will not replace the handset. <br> <br> How can they ***** peoples hard earned money. i refuse to carry on paying for a handset that i cannot use, i cannot believe that they would tell me such a thing within its warranty period. NO NO NO VODACOM ARE ******!!!!!! How does a phone just stop working like that within 6 months, im sure there was a problem with the phone to begin with and now Vodacom does not want to take responsibility!!!!!!
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
