Refusal of contract cancellation by Vodacom and lack of responsibility

I bought Fibre with Vodacom which is working fine, i then got a sim only deal on Friday 6 Jan 2023 at the Vodacom shop Westgate mall as I have a huawei router, i then went back to Vodacom Westgate to report that the sim is not connecting i was then told that a person responsible for my area would come and check the signal on Monday the 9th, then on Sunday the 8th pf Jan a consultant from Vodacom called to say that Noone would be coming on Monday they checked and the tower in my area is too far so i should rather cancel and it would be at no cost as there is nothing they can do. I bought myself a UPS at Takealot and on Monday I called to cancel the sim only deal and i could not get assisted as they said i should have it cancelled at a branch since i did it in a branch i then went tontye branch they then said online is responsible for cancelation, i called again Customer care said i should call complains to cancel Complains says contracts department should cancel, its been shifting of responsibility please cancel the damn contract, to top it all of R315 was deducted today the 11th of Jan foe the sim i cant use thats *****, cancel the damn contract otherwise I'll also be forced to cancel the fibre deal because of the poor service... Cancel the damn thing