Refusal of assistance by the Maokeng Mall Vodacom branch

On the 29 April 2022. I submitted an application at Maokeng Mall Vodacom branch for a contract on behalf of an organization. I followed up on the application for two weeks and the agent that assisted me kept on telling me that she was struggling to upload the application and that she had forwarded the application to their technical department.

On the third week (17 May 2022), when I followed up, the agent then told me to take my application to another store as she had failed to resolve it. I asked for her bosses number, which she gave. I called him on the 17 May 2022. He introduced himself as Kobus and asked me to forward him my Id number and my name so that he would follow up on my application, which he did. I texted him on the 19 May 2022 to follow up on the progress and I did not get a response. Today is the 27 May 2022, and I still have not heard from him.

This application was on behalf of an organization. I have a personal contract that is due for an upgrade, but I will not be renewing it because of the appalling service I received.