Refusal from vodacom to cansel ending contract
<p>Good afternoon – I phoned during January 2017 to find out when the contract with regards to the abovementioned number lapse. I was informed 7/4/2017. The lady advised me to give 1 months notice beginning of March 2017 to cancel the contract by end of March 2017. I phoned Sunday, but your offices were closed. I phoned this morning and gave notice of cancellation for end of March 2017 , in other words, 1 months notice from 6/3/2017 to 7/4/2017. I am not prepared to give 2 months notice as I was informed only 1 months notice is required.</p> <p> </p> <p>I DO NOT WANT VODACOM TO PROCEED AND LOAD THE RED VIP CONTRACT FOR APRIL 2017 AS I AM GIVING NOTICE TODAY, AND AS PER TELEPHONIC CONVERSATION TODAY. I AM NOT WILLING TO PAY FOR 2 MONTHS NOTICE. </p> <p> </p> <p>SHOULD THIS CANCELLATION NOTICE FROM 6/3/2016 UNTIL 7/4/2017, NOT BE ACCEPTED, I WILL HAVE NO OPTION BUT TO HAVE THIS MATTER BROUGHT TO THE PUBLIC ATTENTION ON ALL WEBSITES.</p> <p>Vodacom ******* us by fooling us about the dates when to terminate the contract!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Mathilda Van Der Merwe
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Good Day Mr Mathilda Van Der Merwe
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
