Refusal for a new device

<p>i had recently switched service providers to Vodacom on 31 March 2017, after i received the device, i found that the apple ID was being located in Cape Town, Upon opening the app store, i found that i was unable to scroll, as the page was freezing, additionally when i was in the phone app, i was unable to move from "contacts" to the " dialing"tab, due to the phone freezing. I had taken the phone back to Vodacom on 2 April2017.whilst in the vodacom store, the device started heating. after numerous emails and calls to find out the status of the Out of Box Failure, i was told that there was nothing wrong with the device and that i would receive the same device, despite myself having a video and a screenshot proving that the device was faulty.. refusing to accept the feedback, additional tests were done on the phone, i had to constantly phone the store to find the status of the device, despite being promised that i would receive feedback. after several more back and forth emails between vodacom customer care, i was advised that they are unable to assist me, and only the vodacom store manager can assist. following up once again on the device, i was advised that there is nothing wrong with the device and that i need to use the device until i find an additional fault, then only would they be able to issue a new device. furthermore, i was advised that the device would be back in the store by yesterday afternoon, or early this morning at the latest, however still no feedback was received. Upon calling the store once again, i was advised that the device had not been received. subsequently, i inquired about the process cancelling my contract. two minutes later, i received a call informing me that my device was infact instore, and noone is able to let me know when the device was received. the consultant then went on to ask me " what do you want me to do with the phone" upon asking what was meant by that, i was told " do you want me to keep the device"</p> <p>i am hugely disappointed with the customer service at vodacom and the refusal to issue a new device, and the insistance of using the device until " another issue" occurs, i have been severely inconvenienced by this ordeal.</p> <p>please help, its been more than two weeks and i still have not received my device!</p>