EO
Eunice O

1 reviews | Active since Oct 2021

08 Oct 2025, 09:58

Refunds

Due to a finger error, I overpaid on our Vodacom account. I reported it the same day and have still not received the refund (now over a month). Every day it is a different story and excuse, have send through all the documentation they required to no avail. It is quite a large sum they are holding in their account. Very frustrating.

0
Replies (1)
Vodacom
Vodacom's reply08 Oct 2025, 12:38
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team