KM
Kagiso M
1 reviews | Active since Sept 2019
13 Oct 2021, 21:29
Refund/poor service.
It is actually disheartening to receive excellent service when being sold a product but poor results/service when having o resolve a problem, on your end.
I was charged a penalty fee unexplained by yourself. I was adviced to send in proof to backup my statement of which I did on that very same day (1st of October 2021) and till this day I am without feedback nor my refund.
I sent two emails with required attachments/documents and I received an automated response that my email has been received and I will be contacted shortly.
Please refund my money!!!
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
14 Oct 2021, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Oct 2021, 18:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2021, 18:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,