MH
Melissa H
1 reviews | Active since Jun 2016
14 Apr 2023, 20:26
refund/payjo
I must say I am really disappointed in the level of service i have received. I have complained about this PayJoy *******. I requested to make payments monthly, I went back to the store after my first complaint was not resolved. I was assured again by the sales consultant that it would be sorted and I made the payment to unlock the phone. To my surprise the phone is locked again. I went back to the store to return the phone as this is not working for me because there is n support even from these people but the contract and the app states you can make monthly payments. Guys, I wants to be refunded my deposit and the second payment is made. The sales consultant said he spoke to some man and this same idiot refused to speak to me promised to give me a call as I waited in the store till now no phone call. This man said that I will not be refunded. The phone is returned within 14 days, I would like my money back and I will not stop until my complaint gets to someone who will actually assist me. I do not feel comfortable knowing that I will not be assisted if ever I have any other issue when it comes to these people. This is not how vodacom treats their customer, this I can contest to because I worked for Vodacom and this is not the work ethic. It is disappointing to know that a company like vodacom would get involved with such a business. I WANT MY REFUND! the phone is returned.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Apr 2023, 17:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2023, 17:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MH
Melissa H's updateReviewer Update
17 Apr 2023, 15:53Guys, how many complaints do I have to log to be assisted? Please contact me on ***
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
MH
Melissa H's update17 Apr 2023, 15:53
Reviewer Update
Guys, how many complaints do I have to log to be assisted? Please contact me on ***
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
MH
Melissa H's updateReviewer Update
17 Apr 2023, 15:56Guys, how many complaints do I have to log to be assisted? Please contact me on ***
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
MH
Melissa H's update17 Apr 2023, 15:56
Reviewer Update
Guys, how many complaints do I have to log to be assisted? Please contact me on ***
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.
I do not have a phone due to these people who blocked the phone. I was told that my query is being handled by hello peter. It is end of Day but still no feedback.