Refunding

Thank you. My review about Vodacom has been terrible. First and foremost I've been with them for four years...when I'd canceled my contract I don't know what went wrong with the cancelations department but it had seem that it wasn't processed on the date I allocated..

The first of August was my last payment with them but it turns out that they debuted into my account again on the first of September.

I called in to find out what was going on I have been told that l contract has not been canceled and I called on June the 25th to cancel it. Which I'd given them the 30 Days notice.

After explaining my situation I was told not to use the data and airtime loaded on the Simcard and that they will take It back(data&airtime) and refund back the money the took on the first of September.

My problem is that I have been calling several times asking about the refund and I have been told different stories each time and that I have to wait for 7days for the money to process Into my account and this has been happening over three weeks now..

All I want is my money back. I have never given Vodacom any problems for the past four years.

Now this whole situation is extremely unfair...and I did follow protocol and now it's an issue for me and which it's not fair

Thank you