Refund ( Vodacom)

The beginning of this year I queried a 1 GB data plan on my cellphone contract with Vodacom. I was charged for 3 years for a sim card the a vodacom branch never gave me .I questioned the transaction on my statement everytime i visited a branch , i was given different reasons all the time .until this January 2026 when Esther from from Polokwane Schoeman branch confirmed that i was charged for data .I was pushed from pillar to post ,until I wrote to ***** department, still with no assistance because the store manager Mohammed refused to call me ( Savannah Mall) I then called the CEO's office. The company agreed to pay back my money of 3 years however from the 22nd January when I was asked to send my banking details with promise of 2/3 days working days the refund will reflect in my bank account. No money to date . I get apology messages from Tanya every week but no money . Vodacom pls pay back my money .Today its the 3rd of February with no money ,are u perhaps wiring the money from an offs**** account?