\Refund"that never happened."""

My cell-phone account is shown as being in arrears. This is because Vodacom claimed to have refunded me an amount of money on my account (after double debiting me, I stopped the debit orders). However, the claimed refunded amount has never appeared in my bank account. I have spent and entire week (and roped in my local Vodashop) trying to resolve this. I have repeatedly (3 times) sent my bank statements which show no deposit by Vodacom as they allege. In the meanwhile I cannot do a SIM swop because my account is said to be in \arrears". Many hours and an entire week on this"