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Elizabeth S
1 reviews | Active since Jul 2023
24 Jul 2023, 12:56
Refund taking forever - customer service poor
Customer service very poor at Vodacom . Refund has to take 7bto 14 working days but it took 5 minutes for me to make the payment at the store. Why does approval have to take this long for the payment to be made back to my account . When you call Vodacom different consultants provide different information . Customer satisfaction is not taken serious at Vodacom . It does not matter how many emails i send or call or lay complains is taken June and July for my refund to be processed its still not processed . I will not renew my contract with Vodacom come December 2023.!!!!!!
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Replies (2)ES
Elizabeth S's updateReviewer Update
24 Jul 2023, 13:38Vodacom is the worst service provider , I just spoke to a consultant now his name is Sphelele .Very rude I done even understand why was he calling me if the intention was to be rude towards me . I currently have a situation with Vodacom and the best they can do is to get a rude consultant to call me . I am really fed up with this.
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Elizabeth S's update24 Jul 2023, 13:38
Reviewer Update
Vodacom is the worst service provider , I just spoke to a consultant now his name is Sphelele .Very rude I done even understand why was he calling me if the intention was to be rude towards me . I currently have a situation with Vodacom and the best they can do is to get a rude consultant to call me . I am really fed up with this.
Vodacom's replyOfficial
24 Jul 2023, 13:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jul 2023, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team